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̽»¨ÊÓÆµ, in conjunction with its vendor partners, sponsors hundreds of events each year, ranging from webcasts and tradeshows to executive roundtables and technology forums.

Government Events and Resources

Events

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Multi-Vendor

Agentforce: Transforming Citizens and Agency Interaction


Event Date: May 01, 2025
Hosted By: Cloud SynApps & ̽»¨ÊÓÆµ
During this webinar, experts shared how Cloud SynApps’ Agentforce is transforming the way citizens and agencies interact. Powered by Salesforce, this solution enhances citizen engagement through intuitive intake and proactive assistance, ensuring reduced processing time. 
 
Attendees learned how Cloud SynApps' Agentforce benefits various departmental services by: 
  • Summarizing applications, scoring, and approval recommendations
  • Automating smart replies
  • Providing updates on utilization, reports, and remediation
  • Drafting decision emails
  • Enabling cross-divisional collaboration & support

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Resources


Modernising ITSM to Achieve DevOps Success
Guide

Modernising ITSM to Achieve DevOps Success

In this guide, you will learn an approach to ITSM that combines new IT industry standards and the principles of agile and DevOps so you can focus on services that deliver business value. If you feel bogged down by heavy, old school ITSM tools, it may be time to switch. We’ll deep dive into how Atlassian approaches modern ITSM with its suite of products.


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